Terms and Conditions

The offer of movable goods on the website is not sold by the website owner, but by the seller. A contract is therefore concluded between the buyer and the seller when purchasing movable goods. The website owner is therefore not a party to this sales contract. The general terms and conditions that apply between seller and buyer are included in this document for the sake of simplicity. Please note: these general terms and conditions apply between the buyer and the seller and are therefore not binding on the website owner.

If the seller is located in an EU country, Norway, Liechtenstein, or Iceland, the European Distance Selling Directive applies. This directive includes the following rights and guarantees:

- The seller must provide the buyer with clear, written information about costs, payment, delivery, and execution of the contract.

- The buyer receives the order within 30 days, unless another deadline has been agreed with the seller. If the item in question is no longer available, the seller must inform the buyer. Any (prepayment) must be refunded within thirty days, unless the seller delivers a comparable exchangeable item.

- The buyer has the right to cancel, which means that the buyer can cancel the purchase for at least fourteen days without giving reasons. All shipping costs are the responsibility of the buyer. Any (prepayment) must be refunded within thirty days.

ARTICLE 1 - DEFINITIONS

In these mediation conditions, the following terms have the following meanings:

Website: platform made available via shophello.co, which also includes all associated subdomains. Website owner: Land names: * Upon request * Address: Address: * Upon request * Email address: * Upon request * Chamber of Commerce: * Upon request * Buyer: people who purchase from the above website. Seller: A company that, either as a manufacturer or as a trader, sells movable goods to the buyer.

ARTICLE 2 - BUYER'S RIGHTS

If the seller is located in an EU country, Norway, Liechtenstein, or Iceland, the European Distance Selling Directive applies. This directive includes the following rights and guarantees:

The seller must provide the buyer with clear, written information about costs, payment, delivery, and performance of the contract. The buyer receives the order within 30 days, unless another deadline has been agreed with the seller. If the item in question is no longer available, the seller must inform the buyer. Any (advance) payment must be refunded within thirty days,unless the seller delivers a comparable exchangeable item.
The buyer has the right to cancel, which means that the buyer can cancel the purchase for at least fourteen days without giving any reasons. All shipping costs are the responsibility of the buyer. Any (prepayment) must be refunded within thirty days.

ARTICLE 3 - NATURE OF THE SERVICE

The offer of movable goods on the site is not sold by the site owner, but by the seller. A contract is therefore concluded between the buyer and the seller when purchasing a movable good. The site owner is therefore not a party to this sales contract. Some movable goods are purchased from third parties, whether established in the EU or not, via the site. The service offered by the site owner is a brokerage service provided to a third party. When ordering a bulk alert via the website, the website owner is authorized to act as a broker, on behalf of and at the expense of the buyer, and to order the move from the actual seller of the solution in question. If the furniture must be imported, this will be done under the buyer's name. Additional costs, such as import VAT and (customs clearance fees),

ARTICLE 4 - PAYMENT

Payment for the purchased product is processed by the website owner. The website owner is also responsible for the (additional) payment to the seller himself. It is possible that the prices indicated on the website differ from the amounts that the website owner (on)pays to the seller. It is possible that the seller has the opportunity to purchase the product for a lower amount after its purchase by the buyer. The difference between the amount paid by the buyer and the amount paid to the actual seller is in these cases considered compensation for the third-party mediation service provided by the website owner.

ARTICLE 5 - COMPLAINTS PROCEDURE

In the event that the buyer is not satisfied with the manner (broker) of the execution of the agreement, this can be reported to the website owner via the contact details provided on the website. Each report made by the buyer will be handled by the webmaster with the utmost care and as soon as possible. The website owner will provide a substantive response to the buyer no later than fourteen days after receipt of the notice.europa.eu/consumers/odr/).

Terms and conditions

TABLE OF CONTENTS:

Article 1 - Definitions

Article 2 - Identity of the Contractor

Article 3 - Use

Article 4 - The Offer

Article 5 - The Contract

Article 6 - Right of Recourse

Article 7 - Revocation Costs

Article 8 - Exclusion of the Right of Recourse

Article 9 - Price

Article 10 - Conformity and Warranty

Article 11 - Delivery and Implementation

Article 12 - Transactions of a lasting nature: duration, termination and renewal

Article 13 - Payment

Article 14 - Complaints procedure

Article 15 - Disputes

Article 16 - Additional or derogating provisions

ARTICLE 1 - DEFINITIONS

In these terms, the following words have the following meanings:

Distance contract: an agreement in which the consumer acquires goods, digital content and/or services under a distance contract and these goods, digital content and/or services are supplied by the service provider or by a third party on the basis of an agreement between the third party and the service provider; Cooling

-off period: the period during which the consumer can exercise his right of withdrawal;

Consumer: a natural person who is not acting as a professional, trader or craftsman and who enters into an agreement with the founder;

Day: calendar day;

Digital content: data produced and delivered in digital form;

Continuing transaction: An agreement for a series of products and/or services whose delivery and/or purchase obligation is spread over time;

Durable medium: Any means or device that allows the consumer or the originator to store information addressed personally to them in a way that allows the stored information to be accessed and kept unchanged in the future, including e-mail.

Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the withdrawal period;

Model form: The withdrawal form that the originator provides to the consumer and that the consumer can fill in if they wish to exercise their right of withdrawal;

Originator: The natural or legal person who offers products and/or (access to) digital content and/or services to remote consumers;

Distance contract: an agreement which, within the framework of a system organized by the founder for the distance sale of goods and/or services, until the conclusion of the agreement, relates only to one or more technologies for distance communication with the consumer;

a means of concluding a distance contract without the consumer and the founder being in the same room at the same time;

General conditions: The applicable general conditions of the contractor.

ARTICLE 2 - CONTRACTOR'S IDENTIFIER

Name of the founder: * On request * Address: * On request * Email address: * On request * Chamber of Commerce: * On request *

ARTICLE 3 - VALIDITY

These general terms and conditions apply to every offer from the founder and to every distance contract and order between the founder and the consumer. Before the contract is concluded, the text of these general terms and conditions must be made available to the consumer. If this is not reasonably possible before the contract is concluded, it must be indicated that the general terms and conditions can be consulted with the entrepreneur, how they can be consulted and that these general terms and conditions can be checked as soon as possible at the consumer's request. If the contract, contrary to what is stated in the previous section, is concluded electronically before the contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored on a durable medium.

ARTICLE 4 - THE OFFER

If an offer is valid for a limited period or if it is subject to conditions or precedents, or other conditions, this will be explicitly stated in the offer. The offer to the tenderer is not binding. The founder has the right to change and adapt the offer.

The founder's offer contains a description of the products and/or services offered, which is always complete and correct. The offer contains a sufficiently detailed description for the consumer to be able to correctly evaluate the offer. If the founder uses images that indicate that the images show the product offered, this is a true representation of the products and/or services offered. Obvious errors or mistakes in the offer cannot bind the founder. The photos with the products are a true representation of the products offered. However, the founder cannot guarantee that the colors shown correspond exactly to the actual colors of the products. Each offer contains information such that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

The price includes taxes; any shipping costs; how the agreement is to be concluded and what measures are necessary for this; whether the level of distance communication costs is higher or lower; whether the costs of using distance communication technology are calculated on a basis other than the usual basic rate; whether the contract will be archived after its conclusion and, if so, how the consumer can access it; the minimum duration of the distance contract in the event of an extended transaction; appeal; method of payment, delivery and performance of the agreement;

ARTICLE 5 - CONTRACT

Subject to the provisions of paragraph 4, the contract is concluded when the consumer accepts the offer and meets the corresponding conditions. If the consumer has accepted the offer electronically, the supplier must immediately acknowledge receipt of the offer electronically. As long as the recipient of this approval is not confirmed by the founder, the consumer may terminate the contract. If the contract is concluded electronically, the founder will take appropriate technical and organizational measures to ensure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the founder must take appropriate security measures. The founder may, within the legal framework, inquire about the consumer's ability to fulfill his payment obligations and about all facts and factors that are important for the contract to be concluded responsibly. If, based on this examination, the founder has good reasons not to conclude the agreement, he has the right to refuse an order or to request or set special conditions for its execution.
The contractor shall send the following information to the consumer, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium, at the latest upon delivery of the product or service or digital content: A visit addresses to the founder's establishment with his complaint; b. The conditions and manner in which the consumer can exercise his right of recourse, or a clear statement that the right of recourse is not permitted; c. Information on guarantees and services existing after the purchase; d. The price, including fees, of the product, service or digital content; e. Delivery costs, if applicable; f. Method of payment, delivery or execution of the distance contract g. The conditions for withdrawing from the contract if the contract has a duration of more than one year or is of indefinite duration, h. If the consumer has a right of withdrawal, the model for calculating the amount In the case of an extended transaction, the provision of the previous section only applies to the first delivery.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When delivering products:

When purchasing products, the consumer has the option to withdraw from the contract within 14 days without giving any reason. This cooling-off period begins on the day after receipt of the product by the consumer or a representative previously designated by the consumer and notified to the founder.

the consumer has ordered several products in a single order, the cooling-off period begins on the day on which the consumer, or a third party designated by him, received the last product. The contractor may, provided that he has clearly informed the consumer before the order, cancel an order for several products with different delivery times.

b) the delivery of a product consists of different shipments or parts, the cooling-off period begins on the day on which the consumer, or a third party designated by him, received the last shipment or part;

c. The agreement refers to the regular delivery of products over a certain period, with the cooling-off period starting on the day the consumer, or a third party designated by him, received the first product.

For digital services and content that are not delivered on a physical medium:

ARTICLE 7 - COSTS OF COURT INTERVENTION

When the consumer exercises his right of recourse, the return costs may not exceed the return costs. The contractor shall reimburse the purchase price as soon as possible, but at the latest within 14 days of exercising the right of withdrawal, in the same manner as the consumer uses. A receipt from the seller or proof that the entire item has been returned is required.
Any reduction in the value of the product resulting from negligent handling shall be borne by the consumer. This cannot be claimed if the buyer has not provided all the statutory information on the right of recourse. This must be done before the conclusion of the purchase contract.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF ACCESS

The right of withdrawal can only be excluded if the founder has clearly stated this in the offer, or at least in good time before the conclusion of the contract, and in the case of one of the products listed in paragraphs 2 and 3. Exceptions are only possible for the following products: a. determined by the founder according to the consumer's specifications; b. which are clearly personally designed; c. which can be quickly destroyed or burned; d. whose price depends on fluctuations in the financial market over which the founder has no control; e. for individual newspapers and magazines, f. for audio and video recordings and computer programs whose seal has been broken by the consumer; g. For hygiene products whose seal has been broken by the consumer.

Exclusion is only possible for the following services: a. Concerning accommodation, transport, catering services or leisure activities to be carried out on a certain date or during a certain period, b. Deliveries started with the express consent of the consumer before the end of the reflection period; c. on games and lotteries

ARTICLE 9 - PRICE

During the period of validity specified in the offer, the prices of the products and/or services offered may not be increased, except for price changes due to changes in VAT rates. Contrary to the previous paragraph, the founder may offer products or services whose prices are subject to fluctuations in the financial market and over which the founder has no control, at variable prices. This link to fluctuations and the fact that all prices indicated are indicative prices are stated in the offer. Price increases within three months of the conclusion of the contract are only permitted if they result from legal or regulatory provisions. Price increases from 3 months after the conclusion of the contract are only permitted if the founder has determined this and: a. they result from legal or regulatory provisions, orb. The consumer has the right to conclude the contract on the day the price increase takes effect. The prices stated in the offer for products or services include VAT. All prices are subject to printing and printing errors. We accept no liability for the consequences of printing and typing errors. In the event of printing and typing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - WARRANTY AND CONFORMITY

The contractor guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability and the legal provisions in force at the time of conclusion of the contract and/or official regulations. In the event of an agreement, the founder also guarantees that the product is suitable for other than normal use. A guarantee given by the distributor, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the distributor on the basis of the agreement. This means any obligation on the part of the entrepreneur, supplier, importer or manufacturer, which means that it gives the consumer certain rights or claims that go beyond what he is legally obliged to do if he has not fulfilled his part of the agreement. written to the supplier within 4 weeks of delivery. The product must be returned in its original packaging and in new condition. The guarantee does not apply if: a. The consumer has repaired and/or processed the delivered products himself or had them repaired and/or processed by a third party; The delivered products have been subjected to abnormal conditions or otherwise treated negligently or in violation of the entrepreneur's instructions and/or processed on the packaging; c.

ARTICLE 11 - DELIVERY AND SURFACE

The Founder will take the utmost care in receiving and executing product orders and in evaluating service requests. The place of delivery is the address provided by the consumer to the company. In strict compliance with the provisions of Section 4 of this Article, the company will execute accepted orders promptly, but no later than 30 days, unless the consumer has agreed to a longer delivery time. If delivery is delayed or if an order cannot be executed or can only be executed partially, the consumer must be informed within 30 days of the order. In this case, the consumer has the right to terminate the contract free of charge. The consumer is not entitled to compensation. All delivery times are indicative. The consumer cannot derive any rights from the stated conditions. Exceeding the deadline does not entitle the consumer to compensation. If the contract is terminated in accordance with paragraph 3 of this article, the contractor shall reimburse the amount paid by the consumer as soon as possible, but no later than 14 days after the contract is terminated. To deliver an ordered product, the contractor shall attempt to deliver a replacement item. At the latest upon delivery, it must be stated in a clear and comprehensible manner that a replacement product will be delivered. Claims cannot be excluded for replacement items. Return shipping costs shall be borne by the entrepreneur.

Article 12 - Warranty transactions: warranty, compensation and renewal

Termination

The consumer may terminate a contract concluded for an indefinite period, which includes the normal delivery of goods (including electricity) or services, at any time, subject to the rules for termination of the contract and with a notice period not exceeding one month. may, at any time during the specified term, terminate an agreement concluded for a certain period and relating to the normal delivery of goods (including electricity) or services, in compliance with the rules for termination of the agreement and with a notice period of at least The consumer may conclude the agreements referred to in the previous article: interrupt at any time and is not limited to interrupting at any time or for a specified period; b. at least abrogate them in the same manner in which they were concluded by him; c. always terminate with the same notice period as the founder himself has decided.

A contract concluded for a fixed term and which relates to the normal delivery of products (including electricity) or services cannot be renewed or extended for a fixed term. Newspapers, magazines and periodicals are tacitly renewed for a fixed term. not exceeding three months, provided that the consumer can terminate the contract no later than one month before the end of the extension period indefinitely only if the consumer can terminate the contract at any time with a notice period of no more than one month and a notice period of no more than three months in the case of a contract for the regular, but not monthly, delivery of newspapers,Newspapers and magazines A limited-term contract for the regular delivery of newspapers, newspapers and weeklies and periodicals (trial or introductory subscription) does not continue to apply silently and terminates automatically at the end of the trial or introductory period.

If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with a maximum notice period of one month, unless there are reasonable and justified grounds for terminating the contract before the end of the agreed period.

ARTICLE 13 - PAYMENT

Unless otherwise agreed, the consumer's debt must be paid within seven working days after the start of the reflection period referred to in Article 6, paragraph 1. Subject to legal restrictions, charge the reasonable fees announced by the customer in advance.

ARTICLE 14 - COMPLAINTS PROCEDURE

The founder has a well-known complaints procedure and handles complaints in accordance with this procedure. Complaints regarding the performance of the contract must be sent to the founder in a complete and clearly described manner within a reasonable time after the consumer has discovered the defects. The founder will receive a response within 14 days of receipt. If a complaint requires a longer processing time than expected, the contractor must respond within 14 days by notifying that he has received the complaint and indicating when the consumer can expect a more detailed response. which is subject to dispute resolution.

ARTICLE 15 - DISPUTES

Only Dutch law applies to contracts between the entrepreneur and the consumer covered by these general terms and conditions.

ARTICLE 16 - ADDITIONAL OR OTHER PROVISIONS

Additional provisions or provisions that deviate from these general terms and conditions must not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.

SAMPLE OFFER FORM

Complete and return this form if you wish to cancel the contract.

- To:

Company Name

Address

Postal Code

Email

Telephone Number

- I/We (*) hereby share that I/We (*) revoke/revoke our agreement for the sale of the following good/the provision of the following service (*) (*) (*):

- Ordered (DD-MM-YYYY): - Order number:

- Received on (DD-MM-YYYY):

Name / name of consumer / consumers

- Address of consumer(s):

- Bank account IBAN:

Signature of consumer(s) (only if this form is sent on paper)

Date (DD-MM-YYYY):

(*) Delete as appropriate.